Cancellations and Returns

These sections are taken from our Privacy Policy / Terms and Conditions and are intended as a quick snapshot of our Cancellations and Returns Policy for new customers. Customers are requested to read the full policy.

11. We guarantee to refund any non-customised item you are not completely happy with when you notify us within 14 days of receipt, and return the item in its original packaging within 30 days of receipt. Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods. This means the credit to  payment card or PayPal account may take up to ten working days from receipt of goods.

11a. If the item was purchased as a gift and dispatched direct to the recipient, we can only refund the original purchaser.

12. Refunds on returns are subject to goods being returned in saleable condition or, in the event of faulty goods, subject to inspection and agreement of Rook & Magpie Ltd.

13. Where customisation is limited to chain length, cancellation and returns will be refunded as per paragraph 11.  Rook & Magpie may also cancel and refund customised orders at their discretion – please email

Faulty products

14. If any product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. 

15. If you believe a product is faulty, you should notify us by email to the address provided on your invoice, and return the product to the address we specify in our return email to you, in its original wrappings, in accordance with the provisions above WITHIN 30 DAYS OF RECEIVING THE ITEM.  You should include photographs of damaged item/damaged packaging in the original email notifying us that you consider the product to be damaged or faulty.

16. We will refund your return postage for damaged/faulty items only to the value of Royal Mail 2nd Class Signed For or Tracked 48.

17. Our policy on faulty products does not affect your legal rights.